Warranty Policy

1. What's covered

Linkbytes Pvt Ltd warrants every refurbished product against defects in workmanship and component failure for 12 months from the date of dispatch. Coverage includes:

• Failure of internal components (motherboard, RAM, storage drive, screen, battery, ports)
• Manufacturing defects discovered after delivery
• Battery capacity below 80% of stated condition within 90 days of dispatch (laptops and mobile devices)
• Hardware not matching the configuration on your invoice

For specific high-value enterprise hardware (servers, networking equipment), extended warranty terms may be agreed at quote — see your invoice for details.

2. What's not covered

• Cosmetic wear consistent with the grade you purchased (Grade A or Grade B is noted on your invoice)
• Physical damage from accident, misuse or modification
• Liquid damage
• Software issues unrelated to hardware (operating system reinstallation, data recovery, user-installed software)
• Consumable items past their stated lifespan (cables, batteries beyond 12 months)
• Damage caused by power surges, lightning or other environmental events
• Products that have been opened or repaired by anyone other than LinkBytes or an authorised partner

3. Your rights under Australian Consumer Law

This warranty is in addition to — not a replacement for — the consumer guarantees that apply to our products under the Australian Consumer Law. In particular:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. How to make a warranty claim

To start a warranty claim, please:

1. Email inquiries@linkbytes.com.au with your invoice number and a clear description of the issue.
2. Include photos or a short video if the issue is visible.
3. If possible, include the device serial number (printed on the bottom or back of the device).

Our support team will respond within one business day with next steps. In most cases we will arrange:

• A prepaid return shipping label for the device
• Diagnosis and repair within 5–10 business days of receipt
• Return shipping at our expense
• A replacement unit if repair is not economical

For business and government customers with on-site service agreements, our technicians can attend your premises within agreed SLAs.

5. Refund policy

If we cannot repair or replace a defective product within a reasonable time, you are entitled to a full refund of the purchase price. Refunds are processed within 7 business days of returning the device, via the original payment method.

6. International warranty

For products dispatched outside Australia, warranty repair shipping is at the customer's expense. We will cover return shipping (back to you) for any valid warranty claim. Replacement units are dispatched from our Sydney facility.

7. Contact our warranty team

Linkbytes Pvt Ltd — Warranty & Support
420 Macquarie Street, Liverpool, Sydney NSW
Email: inquiries@linkbytes.com.au
Phone: +612 9099 5058
Hours: Monday – Friday, 9:00 am – 6:00 pm AEST